Terms & Conditions
Last Updated: August 25, 2026
Welcome to CACAO. These Terms & Conditions govern your use of our website, communications with CACAO, and purchases of our products. By using our website, contacting us, or placing an order, you agree to these Terms & Conditions.
1. Products and Orders
CACAO offers handcrafted chocolate products, gift boxes, and chocolate collections.
Product availability, flavors, packaging, pricing, and other product details may change from time to time. We reserve the right to limit quantities, discontinue products, or refuse or cancel an order when reasonably necessary.
2. Pricing and Payment
Prices are displayed or communicated at the time of purchase and may change without prior notice.
Applicable delivery charges, taxes, or other fees will be communicated before an order is finalized when applicable.
Payment must be made using a payment method accepted by CACAO.
3. Delivery and Pickup
Delivery and pickup availability may vary based on location, scheduling, product availability, and other circumstances.
Estimated delivery or pickup times are not guaranteed. CACAO is not responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery and contact information.
4. Food and Allergen Information
CACAO products may contain or come into contact with allergens, including nuts and other ingredients that may cause allergic reactions.
Customers with food allergies or dietary concerns should contact CACAO before ordering or consuming our products.
Product ingredients and allergen information may vary by product.
5. SMS Terms
CACAO offers SMS communications to customers who specifically request or consent to receive them.
Customers may opt in through our automated telephone system by selecting the designated option to receive information by text message.
Messages may include requested product information, chocolate collection details, order information, customer service communications, and other information related to CACAO.
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. After opting out, you may receive a confirmation message and will no longer receive SMS messages unless you opt in again.
For assistance, reply HELP or contact CACAO using the information below.
Consent to receive SMS messages is not a condition of purchase.
Mobile carriers are not responsible for delayed or undelivered messages.
CACAO does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
6. Intellectual Property
The CACAO name, branding, logos, product photography, website content, designs, graphics, and other original materials are owned by or licensed to CACAO and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our materials without permission.
7. Website Use
You agree not to misuse our website, attempt to interfere with its operation or security, or use it for unlawful or fraudulent purposes.
We may modify, suspend, or discontinue portions of the website when reasonably necessary.
8. Third-Party Services
Our website or communications may use or link to services provided by third parties, including payment processors, communications providers, website providers, and delivery services.
Those third parties may have their own terms and privacy practices.
9. Limitation of Liability
To the extent permitted by applicable law, CACAO will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, communications, or products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
10. Changes to These Terms
We may update these Terms & Conditions periodically. When changes are made, we may update the “Last Updated” date at the top of this page.
Your continued use of our website or services following an update is subject to the revised Terms.
11. Contact Us
Questions about these Terms & Conditions or CACAO's SMS program can be directed to:
CACAO
Email: hello@koshercacao.com
Phone: 8456947880