Privacy Policy for CACAO

Last Updated: August 25, 2026

CACAO (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information from visitors to our website and our customers.

By using our website, contacting us, or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping information
Payment-related information, which may be processed securely by third-party payment providers
Order information
Messages, inquiries, or other information you provide when communicating with us

When you visit our website, certain information may also be collected automatically, such as your IP address, browser and device information, pages visited, and general location information derived from your IP address.

We may use cookies and similar technologies to operate and improve our website.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Provide information about our products and chocolate collections
Communicate with you regarding orders, questions, or customer service requests
Provide information that you specifically request
Send marketing communications when you have consented to receive them
Improve our website, products, services, and customer experience
Maintain the security and integrity of our website and business
Comply with applicable legal and regulatory requirements

3. SMS Communications

CACAO sends SMS messages only to customers who have provided consent to receive them.

Customers may opt in to SMS communications through our business telephone system by selecting the designated option presented during the automated telephone menu. An SMS message is sent only after the customer makes that selection.

SMS messages may include product information, chocolate collection details, order-related information, customer support, and other information specifically requested by the customer.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message from CACAO.

For assistance, reply HELP or contact CACAO using the contact information below.

Consent to receive SMS messages is not a condition of purchasing any product or service.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly, remember preferences, understand how visitors interact with our website, and improve the customer experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of our website.

5. How We Share Information

We do not sell your personal information.

We may disclose information to service providers that assist us in operating our business, such as website hosting providers, payment processors, shipping or delivery providers, communications providers, and other vendors that perform services on our behalf.

These service providers may access information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.

We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or others.

Mobile phone numbers and SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Choices

You may:

Opt out of marketing emails by using the unsubscribe instructions included in those communications.
Opt out of SMS communications by replying STOP.
Request that we update or correct certain contact information by contacting us.

Depending on where you live, applicable law may provide additional privacy rights concerning your personal information.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically for changes.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact us:

CACAO

Email: hello@koshercacao.com

Phone: 8456947880